There seems to be a line or a long line whenever we pass by this restaurant. After having tried the one in Hong Kong, we successfully tried the food in Tim Ho Wan in Singapore. We made a conscious effort to come before the crowds jammed the place. We came before lunch and we got a table nearly right away.
We didn't come with any high expectation on the service side after experiencing a terrible one in Hong Kong. I was not looking forward to a cramped place, but this one turned out to be a better place than the one we went to in Hong Kong. The dim sum were presented in much better condition too and the taste were good as well.